Apprenticeships are now available in more than 170 industries, giving you practical on-the-job experience, essential learning tools and all-important qualifications that will last you a lifetime, wherever tomorrow takes you.

Why an apprenticeship?

  • Earn while you learn
  • Gain a vocational qualification
  • Practical and relevant experience
  • Remain an essential part of the team
  • Continue your professional development

Discover the apprenticeship that’s right for you!

Level 3 Leadership and Management

ILM Leadership and Management

NEW Standard. This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

  • Level 3 Standard

    This qualification has been developed in line with the latest management standards to support candidates undertaking a Team Leader/Supervisor apprenticeship.

  • Level 5 Standard

    This qualification has been developed in line with the latest management standards to support candidates undertaking an Operations/Departmental Manager apprenticeship.


Our apprenticeship programme gives employers greater control when designing a course that will be right for your business. As Employers you can input your needs that fit alongside the criteria of the apprenticeship programme and the option of adding value, such as psychometrics and mentoring. Our highly skilled team will provide the right bespoke course from induction to help your apprentices achieve the outcomes you want. Your apprentices can learn as a group, or can be mentored 1 to 1.

  • Level 2 Framework

    You already have some knowledge and basic skills in the hospitality industry – probably from a role where you work under supervision. Gain a formal qualification that will help you in your hospitality career as part of our apprenticeship programme.

  • Level 3 Framework

    You’ve worked in the catering and hospitality industry for some time – you have plenty of experience, and you are likely already supervising others or managing resources. As part of your career progression, this is the next step in your continuous professional development, by gaining a formal qualification that can help you move into a management role as part of our advanced apprenticeship programme.

Customer Service

This course provides delegates with a high standard of knowledge and skills, as well as exploring excellence within the customer service sector. Understanding the need for quality, what drives customer behaviour and what creates customer retention, plus dealing with challenging scenarios such as complaints.

  • Level 2 Standard

    Provides learners who have the scope to bring about permanent improvements in service delivery where they’re directly responsible for people and will benefit those seeking to work in a customer related role.

  • Level 3 Framework

    Is designed for individuals currently working within a customer service role. Responding to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation.

Business Administrator

This apprenticeship programme is aimed at current and prospective business administration team staff. This qualification covers the skills and knowledge needed to be a successful business administration worker, covering competencies applicable to a wide range of contexts.

  • Level 2 Framework

    Aims to develop learners’ knowledge and skills in carrying out a range of administrative and business support functions. The objective of this qualification is to develop and accredit learners’ competence in a wide range of administrative duties. Skills and knowledge developed can be applied to a number of industries and job roles.

  • Level 3 Standard

    This qualification aims to provide learners with the knowledge and skills they need to operate as a successful business administrator. Confirm competence of those already fulfilling a business administration role and to develop skills in a range of areas relevant to business administration roles, such as communication, presentation skills and providing administrative support.

Team Leader

This programme is designed to meet the skills needs of employers of all sizes across the public, private and not-for-profit sectors. It will attract new talent into management and will help to up-skill the workforce to replace those who leave or retire.

  • Level 2 Framework

    This is a cross-sector qualification aimed at team leaders across a wide variety of commercial and public sector areas; it recognises the skills and competences of learners in the workplace, providing learners with the opportunity to demonstrate the skills and knowledge needed for a career in management and leadership. The units encompass a broad range of competencies from the management and leadership sector.